Refund & Return Policy

Simple, transparent, and customer-friendly returns designed to give you confidence when shopping with LightClosets.

Return Requirements

• ✓ Item must be unused and unworn.
• ✓ Original tags must remain attached.
• ✓ Product must be returned in original packaging.
• ✓ Proof of purchase or order number is required.
• ✓ Return request must be submitted within 7 days of delivery.

Non-Returnable Items

• Sale and clearance items.
• Customized or altered products.
• Gift cards.
• Products damaged after delivery due to misuse.

Refund Process

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are typically processed within 5–10 business days through the original payment method used during checkout.

Shipping charges are non-refundable unless the error was caused by us.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order Number
• Clear product photos
• Packaging photos (if applicable)

Our support team will review the issue and provide a suitable resolution as quickly as possible.

Contact Us

Need assistance with a return, exchange, or refund?

WhatsApp: +44 7851 088535

Email: support@lightclosets.com

Response Time: 24–48 Business Hours